Privacy Policy

1. Introduction

Leticia.travel ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

Personal Information

We collect information you provide directly to us, such as:

• Name and email address
• Phone number and WhatsApp contact
• Booking preferences and travel dates
• Payment information (processed securely)
• Passport information for international travelers

Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and browser type
• Pages visited and time spent on site
• Referral source
• Device information

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your tour bookings
• Send confirmations and updates about your reservations
• Respond to your inquiries and provide customer support
• Send promotional emails (with your consent)
• Improve our website and services
• Comply with legal obligations

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All payment information is encrypted and processed through secure payment gateways.

5. Third-Party Sharing

We do not sell your personal information. We may share your information with:

• Hotels and lodges for accommodation arrangements
• Transportation providers for tour logistics
• Payment processors for transaction handling
• Legal authorities when required by law

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your information
• Opt-out of marketing communications
• Request a copy of your data

7. Cookies

Our website uses cookies to enhance your experience. You can control cookie settings through your browser preferences. Essential cookies cannot be disabled as they are necessary for site functionality.

8. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the "Last updated" date at the top of this page.